Traveller Review Guidelines

Traveler Review

General Guidelines

• Traveler reviews and owner responses are the subjective opinions of HomeAway travelers and owners and not of HomeAway, Inc.
• HomeAway does not investigate or guarantee the accuracy of reviews or responses.
• HomeAway does not alter the content (wording) of reviews or responses.
• HomeAway reserves the right to remove any review or response at any time.

Eligibility Guidelines - To review a property or respond to a review, the traveler/owner must meet the following requirements:

• The traveler (or a member of the rental party) must be able to provide evidence of stay.
• The traveler must have arrived at the rental property within the scheduled dates of stay per the rental agreement.
• The traveler must provide a valid email address that can be confirmed by receipt of a HomeAway review confirmation email.
• The traveler may review any property listed on HomeAway.com, regardless of whether or not it was booked thru the HomeAway.com website.
• A review may be written by any member of the rental party.
• Only one member of the rental party may write a review.
• A traveler may submit only one review for a rental property, regardless of how many times he/she may have stayed there.
• A traveler may contact http://support.homeaway.com if he/she wishes to update or remove their review.
• The traveler must be at least 18 years of age.
• An owner may not review his/her own property.
• Owner Responses must be written by the owner or his/her authorized representative.

Content Guidelines - Reviews and responses must not contain:

• Personal or business contact information including:
  • Last names or company names
  • Email addresses
  • Web sites
  • Physical addresses
  • Phone numbers
• Malicious comments or personal attacks
• Content not suitable for a public forum including:
  • Profanity, vulgarity, obscenity, typographic symbols
  • Inappropriate slang
  • Words with questionable meanings
  • References to illicit activities
• Defamatory or libelous content
• References to litigation or law enforcement
• Discriminatory, negative or questionable references regarding:
  • Age
  • Ethnicity
  • Gender
  • Disability
  • Familial status
  • National origin
  • Religion
  • Sexual orientation
• References to other travel web sites
• Commercial messages/advertisements
• Content that discloses the physical location of the property
• Content that discloses the rental rates charged by the owner
• HTML tags or links
• Content written in all CAPITAL LETTERS
• Content written in a language other than the language of this website
• Content authored by others or published elsewhere
• Content based on rumors or hearsay
• Comments about other reviews, travelers or HomeAway Staff
• Content not substantially related to the traveler's stay at the property